PRIVACY POLICY

3 Shines Education Hub

Effective Date: 14 August 2026

At 3 Shines Education Hub, we respect your privacy and are committed to protecting the personal information you provide when you use our website, purchase our products, enrol in our courses, or communicate with us.

This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

• Full name
• Email address
• Telephone number
• WhatsApp contact details
• Billing information
• Course enrolment information
• Purchase history
• Account information
• Messages and enquiries you send to us
• Information you voluntarily provide when participating in courses or programmes

We may also automatically collect certain technical information, such as device type, browser information, IP address, website activity, and similar technical data where appropriate.

2. How We Use Your Information

We may use your information to:

• Process your purchases and payments.
• Provide access to courses and digital products.
• Deliver eBooks and other educational materials.
• Create and manage your account.
• Communicate with you about your purchases.
• Provide customer support.
• Send important service-related notices.
• Improve our courses, website, and services.
• Understand how users interact with our platform.
• Prevent fraud, abuse, and unauthorized access.
• Comply with applicable legal obligations.

Where permitted by applicable law, we may also send you information about new courses, eBooks, educational programmes, promotions, or services. You may unsubscribe from marketing communications where an unsubscribe option is provided.

3. Payment Information

Payments may be processed through third-party payment providers.

Where applicable, your payment details may be collected and processed directly by the payment provider rather than being stored by 3 Shines Education Hub.

We encourage you to review the privacy policy of the payment provider you use.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, understand website usage, and improve your experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functions.

5. Sharing Your Information

We do not sell your personal information simply for the purpose of selling it to third parties.

We may share necessary information with trusted service providers who help us operate our business, such as:

• Payment processors
• Website and hosting providers
• Learning-platform providers
• Email and communication providers
• Technical service providers
• Analytics providers

We may also disclose information where required by law, court order, regulatory authorities, or where reasonably necessary to protect our rights, users, property, or security.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling our legal, accounting, security, and business obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

8. Your Privacy Rights

Depending on applicable law, you may have rights concerning your personal information, which may include the right to:

• Request access to certain personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Object to or restrict certain processing.
• Withdraw consent where processing is based on consent.
• Request information about how your data is processed.

To exercise an applicable privacy right, contact us using the details below.

We may need to verify your identity before processing certain requests.

9. Children's Privacy

Our services are primarily intended for individuals who are legally able to use online services independently.

Where our educational programmes are intended for children or younger learners, we encourage parents, guardians, schools, or responsible adults to supervise their participation and provide any required consent.

We do not knowingly collect personal information from children in circumstances where applicable law requires parental or guardian consent without obtaining such consent.

10. Third-Party Websites

Our website or educational materials may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of third-party websites.

You should review the privacy policies of those websites before providing personal information.

11. International Data Transfers

Some service providers we use may process information in countries other than Nigeria.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer and processing are conducted in accordance with applicable data-protection requirements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

The updated version will be published on our website with a revised effective date.

We take your privacy seriously and will make reasonable efforts to respond to legitimate privacy enquiries appropriately.